Is there a help desk or email that I can use if I need assistance? 

For all assistance needed with supervision fee payments and/or trust fund deposits, please call 866-345-1884.  You may be asked to specify if you are attempting to make a payment/deposit for one of the profiles listed below:

1. ARDOC ACC – Community Supervision Services – for all supervision, restitution, probation/parole, court ordered payments
2. ARDOC ACC Residents – Trust deposits for all Community Corrections inmates
3. ARDOC-ADC – Trust Deposits for all Department of Corrections inmates

If your question is related to a completed transaction, please be prepared to provide the Transaction ID# listed on the transaction confirmation provided to you. 

What is a Client ID or PID Number?

When you are involved with AR DOC Supervision payments, it is essential for probation officers to provide you with a Personal Identification number, commonly referred to as a PID number. This unique identifier is crucial as it allows you to access your information on the Correct pay system, enabling you to conveniently search for your account and manage your supervision fees.

The PID number serves as a secure method for you to log in and check your payment status, ensuring that you remain informed about your obligations. By using this number, you can easily navigate the Correct pay platform, making it straightforward to pay your supervision fees on time and stay compliant with the terms of your probation. This process not only helps you keep track of your payments but also facilitates smoother communication between you and your probation officer regarding your financial responsibilities.

How do I pay my supervision fee?

Supervision fees can be paid by one of the following methods:

1. Online at www.accesscorrections.com
2. Access Corrections mobile app, available on the Apple Store and Google Play stores
3. The Access Corrections 24/7 call center.  The number to dial is 866-345-1884
4. Walk-in Retailer for cash payments.  Register on www.accesscorrections.com to create a barcode which can be used at retailers including CVS, Dollar General, Family Dollar, 7-Eleven, Walgreens, and many more.  Upon accessing the inmate from www.accesscorrections.com, click the Cashpaytoday button which appears on the screen.  This will guide you through creating a barcode.

What if I can’t pay my supervision fee by electronic means?

Please consult with your Supervision Officer regarding available options.

What are all the options to pay my required supervision fees? – Supervision fees can be paid by one of the following methods:

1. Online at www.accesscorrections.com
2. Access Corrections mobile app, available on the Apple Store and Google Play stores
3. The Access Corrections 24/7 call center.  The number to dial is 866-345-1884
4. Walk-in Retailer for cash payments.  Register on www.accesscorrections.com to create a barcode which can be used at retailers including CVS, Dollar General, Family Dollar, 7-Eleven, Walgreens, and many more.  Upon accessing the inmate from www.accesscorrections.com, click the Cashpaytoday button which appears on the screen.  This will guide you through creating a barcode.

Can I put money on an ADC inmates account even though I am not related to the inmate?

Yes, anyone can place money on deposit for an ADC inmate, as long as they have the incarcerated individual’s unique CASE ID number.  Some deposit methods may only require the proper spelling of the inmate’s name.  Please ensure the proper ARDOC payment/deposit subscriber is chosen when making a deposit:

1. ARDOC ACC – Community Supervision Services – for all supervision, restitution, probation/parole, court ordered payments
2. ARDOC ACC Residents – Trust deposits for all Community Corrections inmates
3. ARDOC-ADC – Trust Deposits for all Department of Corrections inmates

How do I deposit money on an ADC inmates account? 

Money can be deposited on an ADC inmate’s account by one of the following methods:

1. Online at www.accesscorrections.com
2. Access Corrections mobile app, available on the Apple Store and Google Play stores
3. The Access Corrections 24/7 call center.  The number to dial is 866-345-1884
4. Walk-in Retailer for cash payments.  Register on www.accesscorrections.com to create a barcode which can be used at retailers including CVS, Dollar General, Family Dollar, 7-Eleven, Walgreens, and many more.  Upon accessing the inmate from www.accesscorrections.com, click the Cashpaytoday button which appears on the screen.  This will guide you through creating a barcode.

What happens if I am flagged as fraud and cannot pay through DOC’s website?   

There could be a number of reasons which prevent a deposit/payment from being processed.  Following are a few steps which can be taken:

1. A transaction may be declined, due to a restriction caused by a chargeback.  Messaging for this circumstance would appear on www.accesscorrections.com, when attempting the transaction.  This information may also be conveyed through the 24/7 call center.  A depositor can call 866-345-1884 and speak with a live agent.  The amount causing the restriction can be satisfied by submitting a money order.  The call center agent can provide P.O. Box information as well as any details for processing a money order.  A $25.00 reinstatement fee will be added to the existing restriction amount.

• Other situations may be causing a transaction to fail, such as an inability to validate a depositor profile.  Depositors can call 855-698-0012 to further validate their profile with a live agent.  This MAY result in the ability to complete a transaction.  Call center agents are available 24/7.

How do I fix a flagged account?

1. A depositor can call 866-345-1884 and speak with a live agent.  The amount causing the restriction can be satisfied by submitting a money order.  The call center agent can provide P.O. Box information as well as any details for processing a money order.  A $25.00 reinstatement fee will be added to the existing restriction amount.

• Other situations may be causing a transaction to fail, such as an inability to validate a depositor profile.  Depositors can call 855-698-0012 to further validate their profile with a live agent.  This MAY result in the ability to complete a transaction.  Call center agents are available 24/7.

Can I pay the required fee for someone on ACC supervision even though I am not related to the person? 

Yes, anyone can pay the required fee for someone on ACC supervision, as long as they have that individual’s unique PID number

Is there a max amount of money I can put on an ADC inmates account?  

Following are the limits to consider:

1. For web/mobile app and phone payments
   1. $300 credit/debit over a 7 day period, per inmate
   1. $300 over a 7 day period per credit/debit card used

• For Cashpaytoday Retailer

$900 per inmate per day