Is there a help desk or email that I can use if I need assistance?
If you have any questions or need assistance setting up an account, please contact CorrectPay customer support at 1-855-836-3364, email [email protected] or visit correctpay.com.
If you have any questions regarding Deposit Confirmations or Deposit Issues, please contact NIC Customer Service 866-277-9961
What is a Client ID or PID Number?
When you are involved with AR DOC Supervision payments, it is essential for probation officers to provide you with a Personal Identification number, commonly referred to as a PID number. This unique identifier is crucial as it allows you to access your information on the Correct pay system, enabling you to conveniently search for your account and manage your supervision fees.
The PID number serves as a secure method for you to log in and check your payment status, ensuring that you remain informed about your obligations. By using this number, you can easily navigate the Correct pay platform, making it straightforward to pay your supervision fees on time and stay compliant with the terms of your probation. This process not only helps you keep track of your payments but also facilitates smoother communication between you and your probation officer regarding your financial responsibilities.
Why can’t I upload my ID?
If you’re having trouble uploading a valid photo identification to your account, we can assist you in uploading your State Identification card, Military Identification card, Passport, or Driver’s license to your Correct Pay account. Please send a copy of your Identification to [email protected].
What if I can’t pay my supervision fee by electronic means?
Please reach out to your Supervision Officer for information about making a personalized payment with an alternative method.
What are all the options to pay my required supervision fees?
You can visit the Access Portal for Payment and make a payment online. You can also deposit by phone by calling 855-836-3364 and follow the prompts to complete your payment.
The CorrectPay system is only equipped to process $35 payments at the lowest due to security policies set in by AR DOC.
Please reach out to your Supervision Officer for information about making a personalized payment with an alternative method. Additionally, making AR DOC Supervision Payments with Barcodes is not a CorrectPay Service, for more information on this option please contact your PO.
How do I get an AR Supervision Payment Balance?
The amount owed to the State of Arkansas is private and not provided to us for security purposes. Please contact your Supervision Officer for your total amount owed.
This applies to:
- Probation
- Parole
- Court Ordered Fees/Payments
- Restitution
How do I pay my supervision fee?
To make a payment through CorrectPay for an individual under supervision with the Arkansas Department of Correction, please follow the steps below:
- Access the Payment Portal
Visit the following link: https://correctpay.com/arkansas-d-o-c-supervision-payments/ - Create or Log In to Your Account
To proceed with a payment, you must have a CorrectPay (VendEngine) account.- If you already have an account, log in with your credentials.
- If not, you will need to register for an account before continuing.
- Search for the Individual
Use the “Client ID” search option, which corresponds to the offender’s PID number. You will be prompted to confirm the individual’s date of birth using the MMDD format (e.g., January 5 = 0105). - Add the Individual to Your Account
Once logged in, go to the “My Individuals” section.- If you haven’t added anyone yet, the system will prompt you to do so.
- You can search by entering the first letter of the client’s last name or their PID number, along with their date of birth in MMDD format.
- Initiate a Payment
After successfully adding the individual:- Select “Select Service”
- Choose “Start Fee Payment Credit”
- Agree to Terms and Conditions
Review and accept the terms to proceed. - Complete the Payment
You will be directed to the payment screen where you can enter your payment details and complete the transaction.
If you have any questions or need assistance, please contact CorrectPay customer support at 1-855-836-3364.
How do I deposit money on an ADC inmates account?
For New Users: Creating an Account and Making a Deposit
- Visit the Website
Go to doc.arkansas.gov/correction/division-of-correction-inmate-banking. - Select Deposit Type
Click on “Make Trust Deposit” or “Make Phone Deposit” depending on the type of funds you’d like to send. - Create an Account
You must register for an account before making a deposit.
- Click “Create an Account” and follow the prompts to complete your registration.
- Click “Create an Account” and follow the prompts to complete your registration.
- Search for the Inmate
Use the search tool to locate the individual by ID number, first name, or last name. - Select the Inmate
Choose the correct individual from the search results. - Submit Payment
Proceed to the checkout screen and follow the steps to complete your deposit.
For Returning Users: Logging In and Making a Deposit
- Visit the Website
Go to doc.arkansas.gov/correction/division-of-correction-inmate-banking. - Select Deposit Type
Click on “Make Trust Deposit” or “Make Phone Deposit” depending on the type of funds you’d like to send. - Log In to Your Account
Enter the username or email address and password associated with your account. - Access Your Dashboard
Once logged in, the account dashboard will appear. - Manage Individuals
- Select “My Individuals.”
- Choose “Add New Individual” or select an individual you’ve previously added.
- Select “My Individuals.”
- Select Deposit Service
Under “Select Service,” click on “Start Deposit.” - Complete Your Payment
Follow the checkout process to submit your payment.
What happens if an account is flagged as fraud and I cannot pay through DOC’s website?
For security reasons, accounts are blocked if a credit card transaction is reported as fraudulent. When this occurs, Tyler Arkansas will notify you by email with the transaction details related to the chargeback.
At this time, if a resident’s account is restricted from credit card deposits, the inmates’ account is blocked for up to 3 years per Arkansas policy. However, you may send in a money order that can be applied only to a prepaid phone card. For more information on depositing money order please visit this site for more information. https://doc.arkansas.gov/correction/online.
If the charge is later confirmed as legitimate and successfully processed by your credit card company, you may contact us at [email protected] to request a review and potential removal of the account block.
How do I fix a flagged account?
For security reasons, accounts are blocked if a credit card transaction is reported as fraudulent. When this occurs, Tyler Arkansas will notify you by email with the transaction details related to the chargeback.
If the charge is later confirmed as legitimate and successfully processed by your credit card company, you may contact us at [email protected] to request a review and potential removal of the account block.
Can I pay the required fee for someone on ACC supervision even though I am not related to the person?
Yes, you may make a payment on behalf of an individual under Supervision, even if you are not a family member. To do so, you will need to create an account and follow the steps outlined above to complete the payment process.
Can I put money on an ADC inmates account even though I am not related to the inmate?
Yes, you may make a payment on behalf of an individual under Supervision, even if you are not a family member.
Is there a max amount of money I can put on an ADC inmates account?
The max commissary deposit for AR DOC Inmate t is $100.00, and the minimum is $10.00.
The max deposit limit for AR DOC Resident Deposit is $300.00 and the minimum deposit is $10.00. The max deposit limit for AR DOC Supervision Payments is $2,000.00 and the minimum deposit limit is $35.00.
