Overview: 
The Reentry Coach provides support to offenders in a Reentry, Transitional, or Residential Facility. The Reentry Coach may also provide support to offenders on parole/post-release supervision/probation. Through supportive weekly meetings, the Reentry Coach will assist the offender with identifying, planning, and achieving goals in areas that will help them successfully rejoin the community. Some key goal areas for each offender are transportation, education/training, employment, finances, and housing. Other goals may be considered based on the needs of the offender. The Reentry Coach also provides support in identifying and accessing resources in the community.

Essential Duties/Responsibilities:

• Be a positive role model;
• Listen;
• Support the offender in identifying goals and developing plans to achieve them;
• Meet weekly to discuss developments, challenges, and work on plans to achieve goals;
• Keep a summary log of interactions with the offender and use that to report monthly to the Volunteer Coordinator or Volunteer Manager of the status of goals and other activities

Qualifications:

• Demonstrate an ability to build and maintain meaningful relationships with clients through interpersonal skills, sensitivity, and rapport building skills;
• Commit to volunteering for a six-month period;
• Complete a background check, Reentry Coach Training, and Facility Training;
• Be culturally and socioeconomically sensitive with the ability to respect and serve a diverse population of people;
• Report all crisis management incidents;
• 21 years old or older

Location: 
The Reentry Coach will make the determination of his/her assignment.

Overview: 
ACC Field Service Officers maintain responsibility for the day to day supervision and community surveillance of all adults who have been sentenced to probation by the court and or on parole/post-release supervision. Community Supervision Officers manage the offenders under supervision in the community. Each offender is assigned a supervising Community Supervision Officer and office location for reporting. Offenders are offered a wide variety of programming options to help decrease the likelihood of recidivating. Certified substance abuse program counselors provide treatment to offenders dealing with alcohol, drug, and tobacco use addiction. Offenders may also be referred by Community Supervision Officers to programs such as financial education, employment skills, anger management, life skills, and general education. Post-release supervision, parole and probation community-based supervision provides the opportunity for offenders to live and work in the community while completing the remainder of their sentence.

Purpose: 
To have the opportunity to learn, under supervisory guidance, the specific functions of an Adult Community Supervision Officer, how the criminal justice system operates, the gradual assumption of some casework responsibilities as well as the overall functioning of a criminal justice agency.

Essential Duties/Responsibilities:
Typical duties may include one or more of the following:

• Participating in individual interviews;
• Preparing reports for the Court;
• Researching resources to meet individual needs;
• Assuming limited responsibility in providing casework services;
• Administrative duties as necessitated by individual contact;
• Maintain effective working relationships with other Probation Departments and agencies

Qualifications:

• Commitment to maintaining confidentiality and professionalism;
• Mature, reliable, dependable individuals able to relate to a variety of persons;
• Ability to develop supportive relationships with clients while maintaining objectivity;
• An awareness of one’s role as an authority figure and a role model;
• Ability to communicate information in verbal and written form;
• Successfully pass background check according to AD 17-30, Volunteer Services

Training:
Agency and Division orientation sessions are required. On-the-job training will be provided by trained staff. Additional training opportunities may also be available.

Supervision:
Assigned Staff Person. Ongoing supervision will be provided by an assigned staff person.

Commitment:
Preferred is a full semester of 16 weeks. This is an unpaid position with no benefits or travel reimbursement.

Evaluation:
Evaluations will take place on a regularly scheduled basis as Department and/or college/university requirements dictate. Consultation will be available from the immediate supervisor and/or the Internship Coordinator.

Overview:
The Customer Service Representative provides a positive first impression of the agency’s friendliness, excellent service, and high standards. Interact with customers to provide and process information in response to inquiries, concerns, and requests. This position is governed by state and federal laws and agency policy.

Essential Duties/Responsibilities:

• Greet visitors and assist with inquiries;
• Monitor website for inquires and respond accordingly;
• Escort visitors to the right offices;
• Deal directly with visitors either by telephone, electronically or face to face;
• Respond promptly to visitor’s inquiries and follow up on visitors’ interactions;
• Direct requests and unresolved issues to the designated resource;
• Keep records of visitor interactions and transactions including recording details of inquiries, comments, and complaints and details of actions taken;
• Maintain visitor databases;
• Communicate and coordinate with internal departments

Qualifications:

• High school diploma, general education degree or equivalent;
• Knowledge of customer service principles and practices;
• Knowledge of relevant computer applications;
• Verbal, written communication skills;
• Interpersonal, listening skills;
• Adaptability, initiative, stress tolerance

Overview:
This position is responsible for coordinating and providing student services at the Division of Community Correction. These services include coordinating support for new and continuing students with registration, financial aid, and assessments related to placement. The coordinator assists in retention programs including tutoring, and other efforts identified at the facility. A flexible schedule may be required.

Essential Duties/Responsibilities:

Administrative Student Support: 
Supports students in completing all necessary forms.

• Works directly with students to support processes and solve problems related to registration, financial aid, and payments;
• Serves as Liaison with main campus offices to facilitate processes and problem resolutions;
• Supports facility in coordinating Student Orientation;
• Manage classroom, and request supplies as needed for distribution;  
• Organize assignment of tablets to include labeling and distribution

Academic Support:  
Administer Accuplacer testing and forward scores

• Monitor the printed reporting of census and grades;
• Oversees assessments and placement testing for new students as needed;
• Coordinates tutoring opportunities as available; 
• Supports facility in developing schedules as needed;
• Implements retention strategies as identified;
• Works with Dean of Students to ensure that the facility is aware of services offered by the college and implements new services as they become available.

Qualifications:

• Bachelor’s Degree required or high school diploma with college experience;
• Minimum of two-years’ experience in an educational setting;
• Experience collaborating with adult learners;
• Excellent oral presentation and written communication skills;
• Computer skills include Microsoft Office and database software;
• Collaborator with demonstrated customer services skills;
• Ability to multitask;
• Ability to exercise good decision-making skills;
• Experience in conflict resolution and consensus building;
• Ability to communicate and maintain systematic, coherent expectations

Overview:
A sponsor is someone who can help guide you through the program. This person is generally someone who has a good amount of sobriety under their belt and feels comfortable guiding others through difficult times in sobriety. A sponsor is an understanding and sympathetic person who you can trust and turn to with problems associated with alcohol substance abuse and sobriety. Sponsorship is a vital tool for the 12-step pathway of recovery. Although there are no formal sponsorship rules, it is recommended that a sponsor has at least one to two years of sobriety before they begin to sponsor. The goal is to have someone who will help your growth in the program.

Essential Duties/Responsibilities:

Alcoholics Anonymous:

• A sponsor does everything they can within their personal boundaries and knowledge to help a newcomer get sober and stay sober using the tools of AA;
• Leads by example through sobriety and drinking history what AA can do for a person’s life;
• Encourages clients to attend different AA meetings to obtain several viewpoints and interpretations of the AA program;
• Suggests to clients to keep an open mind about AA and alcohol use disorder;
• Introduces clients to new members or new groups;
• Shows the newcomer AA literature like the Big Book and Twelve Steps and Twelve Traditions;
• Explains the 12-step program and the meaning of the 12 steps, emphasizes their importance;
• Guides clients through the 12 steps and then encourages them to pass on what they have learned;

Substance Abuse/Celebrate Recovery:  
Addictions Sponsors provide individual or group therapy to individuals struggling with drug addiction, alcohol addiction, gambling addiction and/or eating disorders. Sponsors may participate in orientation sessions, informational programs and/or dependency prevention initiatives. Sponsors meet with clients in reentry/transitional, residential treatment facilities, correctional institutions, or parole/post-release supervision/probation settings.

There is no one way to be a sponsor. The rules are not set in stone. Each person has their own recovery program, and this means that each sponsorship relationship will be unique.

All sponsors must follow the guidelines established by the Division of Community Correction and the Volunteer Department.

Overview:
Under the direct supervision of the Chaplain, the Faith Based Provider provides spiritual and pastoral care and facilitates the opportunity for the client to pursue their individual religious beliefs and practices in accordance with current law, federal regulations, and the Division of Community Correction guidelines. The Faith Based Provider may provide religious worship, education, counseling, spiritual direction, support, and crisis intervention to accommodate the diverse religious and spiritual needs. The Faith Based Provider’s role is to be a non-judgmental caring influence in the lives of individuals, a visible model of respect and caring for each client’s spiritual need.

Essential Duties/Responsibilities:
Understand the mission and values of the Religious Services Program. Understand the work performed and how it supports the Religious Services Program in achieving its goals. Understand how to work in a multicultural environment with sensitivity and integrity. Be able to use knowledge and be willing to expand learning of applications or technology to perform job duties. Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities. Follow Religious Services Program policies and procedures in carrying out work activities.

Qualifications:

• Skill in interviewing and counseling (individual/group);
• Religious Credentials;
• Understand what a team is and what it does;
• Understand the desired outcome of assigned work and how it supports the Religious Services Program;
• Know whom to consult for assistance in solving non-routine problems;
• Model behaviors that are consonant with the mission and values of the Religious Services Program in work activities and relationships;
• Communicate a positive, professional image of the Religious Services Program, demonstrating respect, empathy, and integrity;

Overview:
A licensed and insured driver who utilizes their personal vehicle to transport clients to and from various locations as deemed necessary by an approved Division of Community Correction staff member. The driver plays a key role in assisting clients who would otherwise be without transportation and hinder them from important appointments.

Essential Duties/Responsibilities:

• Transports clients to scheduled appointments, work, court, Community Supervision Offices, and other locations deemed necessary by approved staff member;
• Complete destination logs as required;
• Maintains safe, secure, and healthy work environment by following the guidelines of the Division of Community Correction;

Qualifications:

• Personal vehicle;
• Valid driver’s license;
• Clean driving history;
• Proof of insurance;
• Decision making skills

Overview:
The Recreational Leader conducts recreation activities with clients. They will organize and promote activities, such as arts and crafts, sports, games, music, dramatics, social recreation, and hobbies, under the direction of the Division of Community Correction guidelines.

Essential Duties/Responsibilities:

• Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies;
• Ascertain and interpret the clients’ interests, evaluate equipment and facilities, and adapt activities to meet the needs and guidelines of ACC;
• Supervise and coordinate the work activities of clients;
• Explain principles, techniques, and safety procedures to clients in recreational activities, and demonstrate use of materials and equipment;
• Evaluate recreation areas, and facilities to determine if location is appropriate for desired activity;
• Meet with staff to discuss rules, regulations, and equipment/supply needs

Qualifications:

• Certification and/or license will be required if the services provided dictates;
• A year experience of principles and methods for curriculum and training design;
• Teaching and instruction for individuals and groups;
• Measurement of training effects;
• Knowledge of human behavior, performance, and individual differences in ability

Overview:
The Educational Provider is responsible for teaching courses to clients in a classroom setting. Prepares lesson plans and evaluates and monitors clients’ performance. They will plan, organize, and implement an appropriate instructional program in a learning environment that guides and encourages clients to develop and fulfill their academic/vocational potential.

Essential Duties/Responsibilities:

• Prepares outline of instructional program and studies and assembles material to be presented;
• Presents lectures and discussions to group to increase students’ knowledge or vocational competence;
• Create a classroom environment that is conductive to learning and appropriate to the maturity and interest of the students;
• Keep daily attendance records and progress reports;
• Assess the accomplishments of students on a regular basis;
• Maintain records portfolios and student progress reports;
• Prepare and submit monthly reports in a timely basis;
• Tests and grades students;
• Assist the program coordinator in such duties as deemed necessary in attaining the established program goals

Qualifications:

• Certification and/or license will be required if the services provided dictates;
• A minimum of 36 months experience of principles and methods for curriculum and training design;
• Ability to communicate effectively orally and in written form;
• Knowledge of human behavior, performance, and individual differences in ability;
• Ability to instruct and maintain emotional control under stress