Providing Safety and

Hope for Arkansans

Providing Safety and Hope for Arkansans

Committed to public safety and providing professional management solutions and evidence-based rehabilitative initiatives for offenders

ACC Volunteer Program

Welcome to the Division of Community Correction Volunteer Program. We are excited that you are exploring the volunteer opportunities offered at ACC. Our volunteers provide great services to our clients.
Meeting the needs of the clients can be challenging. We believe you have the necessary qualities to get it done.
By participating in the program, you are helping to successfully return residents to the community.

ACC Volunteer Mission Statement

“Improving lives with the help of the community, one offender at a time.

Contact Us

Someone will always be available to keep an open line of communication with us throughout your time at ACC. Call or email us if you have any questions, suggestions, difficulties, or stories to share.
To enable you to do this wonderful work for as long as possible, we hope to provide you with the best volunteer support services. The first steps are to provide you with the best training possible and give you tools you will need to collaborate successfully with clients.

VOLUNTEER DEPARTMENT STAFF:

Kerri Kocourek
Volunteer/Mentoring Coordinator​
Phone: (501) 353-8796
Email: Kerri.Kocourek@arkansas.gov

Volunteer Opportunities: General

Reentry Coach

Overview: 
The Reentry Coach provides support to offenders in a Reentry, Transitional, or Residential Facility. The Reentry Coach may also provide support to offenders on parole/probation. Through supportive weekly meetings, the Reentry Coach will assist the offender with identifying, planning, and achieving goals in areas that will help them successfully rejoin the community. Some key goal areas for each offender are transportation, education/training, employment, finances, and housing. Other goals may be considered based on the needs of the offender. The Reentry Coach also provides support in identifying and accessing resources in the community.

Essential Duties/Responsibilities:

  • Be a positive role model;
  • Listen;
  • Support the offender in identifying goals and developing plans to achieve them;
  • Meet weekly to discuss developments, challenges, and work on plans to achieve goals;
  • Keep a summary log of interactions with the offender and use that to report monthly to the Volunteer Coordinator or Volunteer Manager of the status of goals and other activities

Qualifications:

  • Demonstrate an ability to build and maintain meaningful relationships with clients through interpersonal skills, sensitivity, and rapport building skills;
  • Commit to volunteering for a six-month period;
  • Complete a background check, Reentry Coach Training, and Facility Training;
  • Be culturally and socioeconomically sensitive with the ability to respect and serve a diverse population of people;
  • Report all crisis management incidents;
  • 21 years old or older

Location: 
The Reentry Coach will make the determination of his/her assignment.

Internship for Field Services

Overview: 
ACC Field Service Officers maintain responsibility for the day to day supervision and community surveillance of all adults who have been sentenced to probation by the court and or on parole. Parole/Probation Officers manage the offenders under supervision in the community. Each offender is assigned a supervising parole/probation officer and office location for reporting. Offenders are offered a wide variety of programming options to help decrease the likelihood of recidivating. Certified substance abuse program counselors provide treatment to offenders dealing with alcohol, drug, and tobacco use addiction. Offenders may also be referred by parole/probation officers to programs such as financial education, employment skills, anger management, life skills, and general education. Parole and Probation community-based supervision provides the opportunity for offenders to live and work in the community while completing the remainder of their sentence.

Purpose: 
To have the opportunity to learn, under supervisory guidance, the specific functions of an Adult Parole/Probation Officer, how the criminal justice system operates, the gradual assumption of some casework responsibilities as well as the overall functioning of a criminal justice agency.

Essential Duties/Responsibilities:
Typical duties may include one or more of the following:

  • Participating in individual interviews;
  • Preparing reports for the Court;
  • Researching resources to meet individual needs;
  • Assuming limited responsibility in providing casework services;
  • Administrative duties as necessitated by individual contact;
  • Maintain effective working relationships with other Probation Departments and agencies

Qualifications:

  • Commitment to maintaining confidentiality and professionalism;
  • Mature, reliable, dependable individuals able to relate to a variety of persons;
  • Ability to develop supportive relationships with clients while maintaining objectivity;
  • An awareness of one’s role as an authority figure and a role model;
  • Ability to communicate information in verbal and written form;
  • Successfully pass background check according to AD 17-30, Volunteer Services

Training:
Agency and Division orientation sessions are required. On-the-job training will be provided by trained staff. Additional training opportunities may also be available.

Supervision:
Assigned Staff Person. Ongoing supervision will be provided by an assigned staff person.

Commitment:
Preferred is a full semester of 16 weeks. This is an unpaid position with no benefits or travel reimbursement.

Evaluation:
Evaluations will take place on a regularly scheduled basis as Department and/or college/university requirements dictate. Consultation will be available from the immediate supervisor and/or the Internship Coordinator.

Customer Service

Overview:
The Customer Service Representative provides a positive first impression of the agency’s friendliness, excellent service, and high standards. Interact with customers to provide and process information in response to inquiries, concerns, and requests. This position is governed by state and federal laws and agency policy.

Essential Duties/Responsibilities:

  • Greet visitors and assist with inquiries;
  • Monitor website for inquires and respond accordingly;
  • Escort visitors to the right offices;
  • Deal directly with visitors either by telephone, electronically or face to face;
  • Respond promptly to visitor’s inquiries and follow up on visitors’ interactions;
  • Direct requests and unresolved issues to the designated resource;
  • Keep records of visitor interactions and transactions including recording details of inquiries, comments, and complaints and details of actions taken;
  • Maintain visitor databases;
  • Communicate and coordinate with internal departments

Qualifications:

  • High school diploma, general education degree or equivalent;
  • Knowledge of customer service principles and practices;
  • Knowledge of relevant computer applications;
  • Verbal, written communication skills;
  • Interpersonal, listening skills;
  • Adaptability, initiative, stress tolerance

College Coordinator

Overview:
This position is responsible for coordinating and providing student services at the Division of Community Correction. These services include coordinating support for new and continuing students with registration, financial aid, and assessments related to placement. The coordinator assists in retention programs including tutoring, and other efforts identified at the facility. A flexible schedule may be required.

Essential Duties/Responsibilities:

Administrative Student Support: 
Supports students in completing all necessary forms.

  • Works directly with students to support processes and solve problems related to registration, financial aid, and payments;
  • Serves as Liaison with main campus offices to facilitate processes and problem resolutions;
  • Supports facility in coordinating Student Orientation;
  • Manage classroom, and request supplies as needed for distribution;  
  • Organize assignment of tablets to include labeling and distribution

Academic Support:  
Administer Accuplacer testing and forward scores

  • Monitor the printed reporting of census and grades;
  • Oversees assessments and placement testing for new students as needed;
  • Coordinates tutoring opportunities as available; 
  • Supports facility in developing schedules as needed;
  • Implements retention strategies as identified;
  • Works with Dean of Students to ensure that the facility is aware of services offered by the college and implements new services as they become available.

Qualifications:

  • Bachelor’s Degree required or high school diploma with college experience;
  • Minimum of two-years’ experience in an educational setting;
  • Experience collaborating with adult learners;
  • Excellent oral presentation and written communication skills;
  • Computer skills include Microsoft Office and database software;
  • Collaborator with demonstrated customer services skills;
  • Ability to multitask;
  • Ability to exercise good decision-making skills;
  • Experience in conflict resolution and consensus building;
  • Ability to communicate and maintain systematic, coherent expectations

A Recovery Sponsor (AA, Substance Abuse, Celebrate Recovery)

Overview:
A sponsor is someone who can help guide you through the program. This person is generally someone who has a good amount of sobriety under their belt and feels comfortable guiding others through difficult times in sobriety. A sponsor is an understanding and sympathetic person who you can trust and turn to with problems associated with alcohol substance abuse and sobriety. Sponsorship is a vital tool for the 12-step pathway of recovery. Although there are no formal sponsorship rules, it is recommended that a sponsor has at least one to two years of sobriety before they begin to sponsor. The goal is to have someone who will help your growth in the program.

Essential Duties/Responsibilities:

Alcoholics Anonymous:

  • A sponsor does everything they can within their personal boundaries and knowledge to help a newcomer get sober and stay sober using the tools of AA;
  • Leads by example through sobriety and drinking history what AA can do for a person’s life;
  • Encourages clients to attend different AA meetings to obtain several viewpoints and interpretations of the AA program;
  • Suggests to clients to keep an open mind about AA and alcohol use disorder;
  • Introduces clients to new members or new groups;
  • Shows the newcomer AA literature like the Big Book and Twelve Steps and Twelve Traditions;
  • Explains the 12-step program and the meaning of the 12 steps, emphasizes their importance;
  • Guides clients through the 12 steps and then encourages them to pass on what they have learned;

Substance Abuse/Celebrate Recovery:  
Addictions Sponsors provide individual or group therapy to individuals struggling with drug addiction, alcohol addiction, gambling addiction and/or eating disorders. Sponsors may participate in orientation sessions, informational programs and/or dependency prevention initiatives. Sponsors meet with clients in reentry/transitional, residential treatment facilities, correctional institutions, or parole/probation settings.

There is no one way to be a sponsor. The rules are not set in stone. Each person has their own recovery program, and this means that each sponsorship relationship will be unique.

All sponsors must follow the guidelines established by the Division of Community Correction and the Volunteer Department.

Faith Based/Spiritual Provider

Overview:
Under the direct supervision of the Chaplain, the Faith Based Provider provides spiritual and pastoral care and facilitates the opportunity for the client to pursue their individual religious beliefs and practices in accordance with current law, federal regulations, and the Division of Community Correction guidelines. The Faith Based Provider may provide religious worship, education, counseling, spiritual direction, support, and crisis intervention to accommodate the diverse religious and spiritual needs. The Faith Based Provider’s role is to be a non-judgmental caring influence in the lives of individuals, a visible model of respect and caring for each client’s spiritual need.

Essential Duties/Responsibilities:
Understand the mission and values of the Religious Services Program. Understand the work performed and how it supports the Religious Services Program in achieving its goals. Understand how to work in a multicultural environment with sensitivity and integrity. Be able to use knowledge and be willing to expand learning of applications or technology to perform job duties. Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities. Follow Religious Services Program policies and procedures in carrying out work activities.

Qualifications:

  • Skill in interviewing and counseling (individual/group);
  • Religious Credentials;
  • Understand what a team is and what it does;
  • Understand the desired outcome of assigned work and how it supports the Religious Services Program;
  • Know whom to consult for assistance in solving non-routine problems;
  • Model behaviors that are consonant with the mission and values of the Religious Services Program in work activities and relationships;
  • Communicate a positive, professional image of the Religious Services Program, demonstrating respect, empathy, and integrity;

Driver

Overview:
A licensed and insured driver who utilizes their personal vehicle to transport clients to and from various locations as deemed necessary by an approved Division of Community Correction staff member. The driver plays a key role in assisting clients who would otherwise be without transportation and hinder them from important appointments.

Essential Duties/Responsibilities:

  • Transports clients to scheduled appointments, work, court, parole offices, and other locations deemed necessary by approved staff member;
  • Complete destination logs as required;
  • Maintains safe, secure, and healthy work environment by following the guidelines of the Division of Community Correction;

Qualifications:

  • Personal vehicle;
  • Valid driver’s license;
  • Clean driving history;
  • Proof of insurance;
  • Decision making skills

Recreational Services

Overview:
The Recreational Leader conducts recreation activities with clients. They will organize and promote activities, such as arts and crafts, sports, games, music, dramatics, social recreation, and hobbies, under the direction of the Division of Community Correction guidelines.

Essential Duties/Responsibilities:

  • Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies;
  • Ascertain and interpret the clients’ interests, evaluate equipment and facilities, and adapt activities to meet the needs and guidelines of ACC;
  • Supervise and coordinate the work activities of clients;
  • Explain principles, techniques, and safety procedures to clients in recreational activities, and demonstrate use of materials and equipment;
  • Evaluate recreation areas, and facilities to determine if location is appropriate for desired activity;
  • Meet with staff to discuss rules, regulations, and equipment/supply needs

Qualifications:

  • Certification and/or license will be required if the services provided dictates;
  • A year experience of principles and methods for curriculum and training design;
  • Teaching and instruction for individuals and groups;
  • Measurement of training effects;
  • Knowledge of human behavior, performance, and individual differences in ability

Educational Services

Overview:
The Educational Provider is responsible for teaching courses to clients in a classroom setting. Prepares lesson plans and evaluates and monitors clients’ performance. They will plan, organize, and implement an appropriate instructional program in a learning environment that guides and encourages clients to develop and fulfill their academic/vocational potential.

Essential Duties/Responsibilities:

  • Prepares outline of instructional program and studies and assembles material to be presented;
  • Presents lectures and discussions to group to increase students’ knowledge or vocational competence;
  • Create a classroom environment that is conductive to learning and appropriate to the maturity and interest of the students;
  • Keep daily attendance records and progress reports;
  • Assess the accomplishments of students on a regular basis;
  • Maintain records portfolios and student progress reports;
  • Prepare and submit monthly reports in a timely basis;
  • Tests and grades students;
  • Assist the program coordinator in such duties as deemed necessary in attaining the established program goals

Qualifications:

  • Certification and/or license will be required if the services provided dictates;
  • A minimum of 36 months experience of principles and methods for curriculum and training design;
  • Ability to communicate effectively orally and in written form;
  • Knowledge of human behavior, performance, and individual differences in ability;
  • Ability to instruct and maintain emotional control under stress

Volunteer Opportunities: ACC Residential Centers

Volunteer services provided at ACC Residential Centers include, but not limited to:

Lists of ACC Residential Centers

Central Arkansas Community Correction Center (CACCC) – Little Rock

About:
CACCC has volunteers for AA/NA, Celebrate Recovery, and several faith-based classes and church offered throughout the week. CACCC currently has a waiting list for volunteers, but they do encourage volunteers to go through the process for approval and orientation. 

Address:
4823 W. 7th St.
Little Rock, AR 72205

Chaplain/Volunteer Coordinator:
Dr. Patrick Mead
Email: Patrick.Mead@arkansas.com
Phone: (501) 683-2089

East Central Arkansas Community Correction Center (ECACCC) – West Memphis

About:
ECACCC has volunteers for AA/NA, Celebrate Recovery, and several faith-based classes and church offered throughout the week. ECACCC currently has a waiting list for volunteers, but they do encourage volunteers to go through the process for approval and orientation. 

Address:
200 W. Tyler Ave.
West Memphis, AR 72301

Chaplain/Volunteer Coordinator:
Bruce Evans
Email: Bruce.Evans@arkansas.com
Phone: (870) 400-3101

Northeast Arkansas Community Correction Center (NEACCC) – Osceola

About:
NEACCC encourages anyone looking to volunteer at the center to go through the process for approval and orientation. 

Address:
1351 Richard E. Prewitt Drive
Osceola, AR 72370

Chaplain/Volunteer Coordinator:
Billy Davis
Email: Billy.Davis@arkansas.com
Phone: (870) 563-8330

Northwest Arkansas Community Correction Center (NWACCC) – Fayetteville

About:
NWACCC has volunteers for AA/NA, Celebrate Recovery, mentoring, hobbies/crafts, several faith-based classes and more offered throughout the week. NWACCC currently has a waiting list for volunteers, but they do encourage volunteers to go through the process for approval and orientation. 

Address:
114 North College Ave.
Fayetteville, AR 72701

Chaplain/Volunteer Coordinator:
Terry Schlinker
Email: Terry.Schlinker@arkansas.gov
Phone: (479) 695-3400

Omega Supervision Sanction Center (Omega) – Malvern

About:
Omega has volunteer openings for individuals looking for internships, a group to run a Celebrate Recovery (CR) meeting at the unit on a weekly basis, and they are also taking applications for a Narcotics Anonymous (NA) group for weekly meetings at the unit.

Address:
104 Walco Lane
Malvern, AR 72104

Chaplain/Volunteer Coordinator:
Jeffery Wittig
Email: Jeffery.Wittig@arkansas.gov

Southwest Arkansas Community Correction Center (SWACCC) – Texarkana

About:
SWACCC has many opportunities for volunteers such as Faith-Based (Lead Worship Services, Bible Studies, Spiritual Advisors, Counseling and other faith-based groups), Tutors, Teachers (Life Skills, Vocational, Educational, Faith-Based/Spiritual), Mentors (Re-Entry, Sponsors), Peer-Support (Group Meetings), Recovery (AA NA, Celebrate Recovery etc.), Recreational and Interns (Treatment and Spiritual). SWACCC encourages anyone looking to volunteer at the center to go through the process for approval and orientation. 

Address:
506 Walnut St.
Texarkana, AR 71854

Chaplain/Volunteer Coordinator:
Bradley Warbritton
Email: Bradley.Warbritton@arkansas.gov
Phone: (870) 779-2036

Volunteer Opportunities: Reentry Houses

Volunteer services provided at Reentry Houses include, but are not limited to:

  • GED training and testing
  • Career Readiness Certificate
  • Matrix
  • NA and  AA
  • Parenting
  • Budgeting
  • Bible Studies
  • Celebrate Recovery
  • Codependency No More

Lists of Reentry Houses

Covenant Recovery – Malvern

About:
Covenant Recovery – Malvern has 75 beds and offers transitional housing services to men seeking freedom from drug addiction and alcoholism

Address:
912 Section Line St.
Malvern, AR 72104

Phone:
(501) 226-6886

In His Wings – Jonesboro

About:
In His Wings Ministry Inc. is a nonprofit organization. their goal is to provide a healthy and consistent structured environment on a daily basis. Providing education and guidance, to empower women while they build a new life on a strong foundation so that they, along with their families will experience restoration and joy!

Address:
5135 Highway 141 North
Jonesboro, AR 72401

Phone:
(870) 476-4294

Website:
inhiswingsministry.com

Hope Rises – Little Rock

About:
Hope Rises provides transitional housing with holistic services to previously incarcerated women to improve their health and well-being and provide opportunities for personal growth and empowerment. The Hope Rises Wellness & Recovery House is a supportive community living environment for 8 women. Our 6-month residential program is for women 18 years or older with substance use issues. 

Address:
7600 Enmar Drive
Little Rock, AR 72209

Phone:
(501) 772-7752

Hidden Creek – Little Rock

About:
Hidden Creek has 60 beds and it’s mission is to serve the community and returning citizens by providing evidence-based programming and services in a safe and stable environment.

Address:
10905 W. Markham St.
Little Rock, AR 72211

Phone:
(501) 414-8733

Website:
renulifecenter.com

Wings to Recovery – El Dorado

About:
Wings to Recover has 24 beds and helps male inmates transition to life outside of prison

Address:
445 Industrial Road
El Dorado, AR 71730

Phone:
(870) 875-1883

Twin Lakes Recovery of Northern Arkansas – Flippen

About:
The Twin Lakes Recovery of Northern Arkansas program has 24 beds is one of a state wide series of community based reentry centers designed to try and cut the recidivism rate of male parolees returning to prison.

Address:
121 Crane St.
Flippin, AR 72634-8667

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