Division of Community Correction

Placing our priority on public safety while providing opportunities for positive change

Arkansas VINE System

Victim Information and Notification

1-800-510-0415


General Information

VINE is a free and anonymous telephone service that provides victims of crime two important features: information and notification. The VINE service is provided by the Arkansas Crime Information Center.

VINE will monitor the custody status of offenders in county jails, the Arkansas Division of Correction and probationers/parolees/post-release supervision offenders as well as court information from the Prosecuting Attorney’s Offices. Information is available to callers 24 hours a day, 365 days a year.

The Arkansas VINE service is available in English and Spanish. A Live Operator is available to anyone calling the toll-free number for any reason.

Data Transfer Schedule

County Jail:Every 15 minutes, 24 hours a day, 7 days a week.
DOC:Every hour, 24 hours a day, 7 days a week
Court information:Once per day
Probation/Parole/Post-Release Supervision Information:Once per day

Information
To search for information, callers will need to provide one or more of the following items:

  • Name
  • Offender/Booking Number
  • Case Number
  • ADC Number
  • Probation/Parole/Post-Release Supervision PID Number

Information provided when calling the VINE service:

  • Name of Offender
  • Offender Number
  • Date of Birth
  • Current Offender Custody Status
  • Location of Offender
  • Scheduled Release Date
  • Parole/Post-Release Supervision Eligibility Date – DOC
  • Court event type
  • Date, time and location of next court event

Probation/Parole/Post-Release Supervision Information:

  • Supervision Type – Parole/Post-Release Supervision or Probation
  • Supervising Office Name
  • Supervision Case Status

Registration
Crime victims and concerned citizens may register for notification by calling the VINE toll-free number. Callers will need to provide VINE with the following information:

  • A telephone number, including area code, where they can be reached for notification.
  • A 4-digit Personal Identification Number (PIN)

Notification Calls
Notification calls to registered persons will be made when one or more of the following occur:

Notification EventCalling Pattern
General ReleaseNormal
Release on BondNormal
Release on Court OrderNormal
Granted Parole/Post-Release SupervisionNormal
PardonedNormal
EscapeNormal
DeathNon-Emergency
TransferNon-Emergency
Emergency FurloughNon-Emergency
Meritorious FurloughNon-Emergency
Work ReleaseNon-Emergency
Parole/Post-Release Supervision HearingAdvanced
 Upcoming Court HearingsNon-Emergency
Case DispositioNon-Emergency

Calling Patterns

Normal:
Calls will be made every 30 minutes for 24 hours or until the call is confirmed. Calls are confirmed
and stopped by entering your PIN. Notification messages will be left on an answering machine, but calls will continue every 2 hours for 24 hours.

Non-Emergency:
Calls will be made every 30 minutes between 7:00 am – 10:00 pm until the call is confirmed. Calls are confirmed and stopped by entering your PIN. Notification messages will be left on an answering machine, but calls will continue
every 2 hours between 7:00 am – 10:00 pm.

Non-Emergency Delay Transfer:
Calls will be made every 30 minutes between 7:00 am – 10:00 pm for 48 hours or until the call is confirmed. Calls are confirmed and stopped by entering your PIN. Notification messages will be left on an answering machine, but calls will continue every 2 hours for 48 hours between 7:00 am – 10:00 pm. Notification calls are delayed for 2 hours after the transfer record is received by VINE.

Advanced:
Calls will start 30 days prior to the expected date of event. Calls will be made every 30 minutes between 7:00 am – 10:00 pm until the call is confirmed. Calls are confirmed and stopped by entering your PIN. Notification messages will be left on an answering machine, but calls will continue every 2 hours between 7:00 am – 10:00 pm.

Probation/Parole/Post-Release Supervision Notifications

  • Change of residence — when an offender moves outside the area he currently reports in. This would mean the offender could potentially receive a new officer and/or office for supervision. This notification will use the normal calling pattern.
  • Abscond — when an offender under supervision stops reporting to his officer and that officer can no longer locate the offender. This notification will use the normal calling pattern.
  • Return from Abscond — when an offender who had previously stopped reporting to their officer is relocated and will either be sent to prison, the technical violator program, or will just have to begin reporting to their officer again on a regular basis. This notification will use the normal calling pattern.
  • Technical violator — an in-house 60 day program in Malvern, AR that probationers/parolees/post-release supervision offenders could potentially be sent to if they commit a crime. This notification will use the normal calling pattern.
  • End of Supervision — when an offender on probation/parole/post-release supervision no longer has to report to an officer because their time has been served. This notification will use the normal calling pattern.
  • Death — when an offender dies while under supervision of probation/parole/post-release supervision. This notification will use the non-emergency calling pattern.
  • Escape — when an offender escapes from the in-house technical violator program in Malvern. This notification will use the normal calling pattern.
  • Interstate compact parole/post-release supervision — Arkansas has agreements with other states to exchange offenders between states when necessary. If an offender is granted parole/post-release supervision to another state for supervision it will be through the interstate compact office. The offender will still have a locally assigned officer that will receive reports on the offender but will be directly supervised by an officer in the state they are paroling to. This notification will use the non-emergency delayed calling pattern.
  • Revoked — when an offender under supervision commits a new crime or breaks a rule and is sent back to prison to serve more of his/her sentence. The offender could remain there until the end of sentence date but more than likely will be granted parole/post-release supervision. This notification will use the normal calling pattern.

You can also access county jail and Department of Correction offenders on the Internet at
www.vinelink.com

Additional Assistance
For customer service, technical assistance or to report a possible problem, call the VINE Network Operation Center at 1-800-865-4314.

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